Reference

Our Legal Terms, Your Account Rights

Every account on taofortune operates under clear, written rules — covering how we handle your data, what governs your use of the platform, and which US states are eligible under local law.

State-dependent eligibilityAccount data rightsPayPal, Venmo, Play+ terms applyIdentity verification requiredUS players only
taofortune Our Legal Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, Retention, and Security

We keep your personal data — including the information you submit during identity verification and the payment details linked to PayPal, Venmo, or Play+ — secured with SSL encryption across all connections. Data is retained only as long as required by applicable state law or our internal compliance schedule, whichever is longer. You can request a copy of the data we hold or ask us to correct it at any time by contacting support.

Identity Verification

We verify your identity before processing withdrawals. Documents submitted during this step are stored securely and used only for compliance with applicable state-level requirements.

Cookie Controls

Cookies on taofortune track session state and account preferences. You can manage non-essential cookies through the cookie settings panel without losing your account login.

Data Retention Policy

Account and transaction data is kept for the period required by your state's applicable rules. After that window, inactive account data is purged on a scheduled cycle.

Requesting Changes

To update, correct, or request deletion of personal data, open a support ticket from your account settings and select the Data Request option. We respond within the timeframe required by applicable law.

POLICY CONTACT PATHS

How to Reach Us About Legal or Policy Questions

If you have a question about our Terms of Use, Privacy Policy, or your account rights under applicable law, our support team handles policy inquiries directly — no automated deflection. We keep legal and account-specific concerns separate from general lobby questions so your issue reaches the right person.

Team online

Live Chat

Start a live chat session from any page in your account dashboard. Policy and account-rights questions go to a dedicated queue, not general support.

Email Support

Send policy or data-request questions to our support email. Reference your account ID so we can match your request to your verified profile without delay.

Account Help Center

The Help Center inside your account settings contains the current Terms of Use, Privacy Policy, and Cookie Policy with version dates — always the controlling documents.

Common Legal and Policy Questions

These are the questions we hear most often about our Terms of Use, Privacy Policy, account eligibility, and your rights as an account holder. If you don't find what you need here, live chat or email support handles policy questions directly.

Eligibility depends on your state's law. The registration screen checks your state in real time. We never claim access is available everywhere in the US — if your state isn't supported, we'll tell you before you enter any payment details.

Both documents live in the Help Center inside your account settings, along with the Cookie Policy. Each document shows a version date at the top — that date identifies the controlling version if any dispute arises.

Yes. When you fund your account or withdraw through PayPal, Venmo, or a Play+ prepaid card, the terms of that payment provider also apply alongside our own. Our Terms of Use link to the relevant cardholder and wallet agreements.

Open a support ticket from the account settings page and select Data Request from the dropdown. Include your account ID and the specific request. We respond within the timeframe set by applicable law.

We retain your account and transaction records for the period required by applicable state regulations. After that scheduled window closes, inactive data is purged. You can ask support for the specific retention period that applies to your account.

The Terms of Use always control. If any promotional language appears to conflict with our written terms, the terms document is the binding version. Contact support if you see a specific discrepancy and we'll clarify in writing.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.